Shipping and Returns

OUR 52 WASH / 1 YEAR GUARANTEE

We want you to feel confident making your purchase from us. We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage resulting from a manufacturer's defect before 52 washes or 12 months, we'll replace them for just the cost of shipping.

The guarantee excludes damage caused by neglect or abuse, by intentional damage, accidental damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.

Applies to any product purchased, does not apply to any product provided as a replacement.

Send us an email at hello@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.

Full details can be found HERE.

The guarantee excludes damage caused by neglect or abuse, by intentional damage, accidental damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.

Applies to any product purchased, does not apply to any product provided as a replacement.

Send us an email at hello@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.

You can read more on the 52 Week Wash Limited Product Guarantee page HERE.

RETURNS, EXCHANGES, AND REFUNDS

If you change your mind just after a purchase, please get in touch as soon as possible and we'll try to stop the shipment.

If you would like to exchange for another color, style or size, please fill out the form on the top of this page or go Click Here and we will help you process a return.

All items returned must be in their original unused condition, unopened and unworn. No exceptions.

All Returns have a 60 day window from delivery.

ALL INTRO PAIR ORDERS ARE FINAL. NO RETURNS. NO EXCHANGES.

We are unable to provide exchanges at this time due to the nature of our products, we will process returns and refunds though.

For all unworn products that you are looking to exchange, please return them via the form above and reorder, we will process your refund once we receive and verify the product has not been worn.

If you have issues with your Krakatoa Underwear, please contact us and we will work with you the best we can to ensure you're happy (while still functioning as a business).

If you still are not satisfied, please contact us within 60 days of your purchase to arrange a return. Please note, buyer shall be responsible for all associated shipping and restocking fees for all refunds. As soon as the unwanted product arrives at our offices, we will issue your refund immediately.

WE ARE UNABLE TO PROVIDE REFUNDS FOR ANY ITEMS THAT HAVE BEEN WORN.

Please fill out the form at the top of this page, on our Krakatoa Express Support.

ALL INTRO PAIR ORDERS ARE FINAL. NO RETURNS. NO EXCHANGES.

ALL ITEMS MARKED FINAL SALE CANNOT BE RETURNED.

WE ARE UNABLE TO PROVIDE REFUNDS FOR ANY ITEMS THAT HAVE BEEN WORN.

IF AN ITEM HAS BEEN WORN, WE WILL NOT ACCEPT IT AS A RETURN.

ALL INTRO PAIRS ARE FINAL SALE.

ALL ITEMS MARKED FINAL SALE CANNOT BE RETURNED.

If you are not satisfied with your Krakatoa, just return the pair to us and your refund will be issued when we receive the return.

Please use the form at the top of this page to start the process.

WE CAN ONLY PROVIDE REFUNDS FOR UNWORN ITEMS, IF AN ITEM HAS BEEN WORN OR APPEARS TO HAVE BEEN WORN WE WILL NOT BE ABLE TO PROCESS A REFUND.

SHIPPING

All orders are usually shipped within 2 to 3 business days from purchase, Monday - Friday 8AM - 4PM, PST.

We use a variety of different shipping carriers if you require a specific one as a result of your address get in touch with us after you place your order.

After your package is shipped, we will send you an email with the tracking information.

If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. The cost of shipping will be displayed prior to completion of the purchase. If you're in the United States all orders over $150 qualify for free shipping. For Canada and most international orders the cost is around $20 US Dollars for International Shipping.